Refund policy

30-Day Guarantee. We want you to love what you ordered. If something isn't right, you have 30 days from delivery to let us know and we'll make it right.

Damaged, defective, or wrong items: Contact us within 30 days at hello@vivlo.shop with your order number and a photo. We'll issue a full refund or send a free replacement — your choice. No return shipping required.

Changed your mind: For an unused item in original condition, contact us within 30 days for store credit or an exchange at full product value.

To start: Email hello@vivlo.shop with your order number and a brief description (photos help). We respond within 1 business day. Approved refunds go to your original payment method; allow 5–10 business days to appear.